Privacy Policy

Open Linen ("we", "us", or "our") operates the website providing information on real estate costs in Montreal. We are committed to protecting the privacy and security of your personal information.

As we operate in Montreal, Quebec, Canada, our data handling practices are governed by the Act respecting the protection of personal information in the private sector (Quebec), also known as Law 25 (formerly Bill 64), and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website, you consent to the data practices described in this policy. We act as the "Data Controller" for the information collected through this platform.

We collect information that identifies, relates to, or could reasonably be linked to you. This includes:

• Identity Data: Name, surname, and professional title if provided via contact forms.
• Contact Data: Email address and telephone number.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
• Usage Data: Information about how you use our website, including the pages you visit and the time spent on those pages.
• Cookies and Tracking: We use cookies to enhance user experience and analyze traffic.

Under Quebec's Law 25, we must identify the purposes for which we collect personal information at or before the time of collection. We process your data for the following reasons:

• Consent: When you voluntarily provide your email to receive our "Closing Costs Manual" or "Financial Readiness Checklists".
• Legitimate Interest: To improve our website content, ensure network security, and prevent fraud.
• Legal Obligation: To comply with applicable laws and regulations in the province of Quebec.

We do not use your personal information for purposes other than those for which it was originally collected without your prior consent, except as permitted by law.

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Typically, contact information for marketing purposes is kept until you unsubscribe. Technical logs are purged on a rolling 12-month basis unless a security incident requires a longer investigation period.

We do not sell, rent, or trade your personal information. We may share information with:

• Service Providers: IT hosting services, analytics providers (e.g., Google Analytics), and email marketing platforms.
• Legal Authorities: When required by law or to protect our rights in the context of Quebec Real Estate Law disputes.

Some of our service providers may be located outside of Quebec or Canada. In such cases, we ensure that the transfer complies with Law 25 requirements regarding cross-border data flows and that appropriate contractual safeguards are in place.

As a resident of Quebec, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we correct inaccurate or incomplete information.
• Right to Deletion: You can request that we delete your personal information (subject to legal retention requirements).
• Right to Withdraw Consent: You may withdraw your consent to data processing at any time.
• Right to Portability: Since September 2024, you have the right to receive your data in a structured, commonly used technological format.

To exercise these rights, please contact our Privacy Officer using the details provided below.

If you have questions about this Privacy Policy or our data handling practices, please contact the Open Linen Privacy Officer at:

Address: 1250 Guy St, Montreal, QC H3H 2L3
Email:
Phone: +1 (489) 748-3531

If you are not satisfied with our response, you have the right to lodge a complaint with the Commission d'accès à l'information du Québec.